A very interesting article. To summarize, be nice to the pony-tail command line junkies. If you don’t have one around, you should get one. Sage advice.
Web 2.0 companies need to get a better understanding of the host entity that runs their business, the Internet. If not, they need to need to find someone that does, preferably someone they bring in at inception. Failing to do so will inevitably cost these companies users, performance and money.