Who is the Customer?

If you aren't serving the customer directly, you need to be serving the person that is. No excuses, just do it. — db (@dbwilldo) October 30, 2012 It would seem that I’ve been talking quite a bit about customer service lately. There are many reasons for that, mostly because it’s the one thing that has […]

Observations Social Media

You’re doing it wrong

By design, I’m a cynic. It has taken me many years of practice and getting burned or watching my customers get burned by fly-by-night outfits or independent contractors that just don’t get it. And nothing gets me more riled up than people that take advantage of others because they do not know what to look for.

Observations Rants

On Customer Service. Again

I’m writing you today because I actually have the time. You see, I _thought_ I had a 9:00AM appointment with one of my best customers. Turns out, I was mistaken and didn’t find out until I actually spoke to the customer 10 minutes prior to my arrival.


Blackberry Storm #4

You might have seen this yesterday on the Twitter. Yes, that is correct, I am now in the possession of my 4th Blackberry Storm. The last one had a wonky screen with bad corners and I was a little tired of it. But that’s not why I’m writing you today. I had to go to […]

Tech The Sunday Post

The Sunday Post 68

Surveys. Such a pain sometimes, but sometimes they do what you hope they would do; get someones attention. On Customer Service More and more I’m surprised by the level of service, or at least _perceived_ service, that I have been getting. For example, last month I posted to Twitter a problem I was having with […]