This one via email this time.
Internet Help Desk
If you’ve seen it, don’t spoil for everyone else! If you have ever worked help desk, even for a scant 2 months, you are going to totally understand.
Me? I used the hold button as a penalty box for unruly end users. Gave me time to grab a smoke and them time to have a few shots of whiskey or something. I really didn’t care, because they were always calmed down when I came back 😀