Everytime I tried to run the upgrade, it would crash and not restart. I tried reinstalling from the website using Firefox and Safari, but couldn’t get it to go. I tried installing other AIR apps the same way, but no go. So I tried to reinstall AIR, but that kept telling me that AIR was already installed, which means the installer wouldn’t run.
No big deal, I think. I’ll just uninstall and reinstall AIR I think. How hard can it be? I have expert level technical experience and skills, and this is just a simple software uninstall/reinstall.
Until I find that I don’t have an uninstaller for Adobe AIR on my system. Great. I then go about searching on google, on adobe and anyplace else I could think of. It would seem the only way to fix this problem is to sign up for an account on the adobe support site and submit a question.
All I want is the runtime uninstaller. Hell, I’d be happy if I could just reinstall AIR, but it won’t let me since it’s already installed. I don’t want to jump through a bunch of hoops and give my information for a file download.
As it turns out, there is a way to uninstall AIR without the uninstaller that I found here. It requires using terminal and having the installer DMG open, but it works.
Why couldn’t I find this on Adobe’s site? Why did I have to use a command line to fix this? It is thing like this that make computers hard to use for the majority of users and the only benefit is to keep a few support staff busy with phones and email troubleshooting the problem.