Working Toward Device #13

[blackbirdpie id=83663856240566272] **[LONG VERSION]**

When last we spoke about my never ending problems with cell phones, I had just received my 2nd Droid Incredible (Dinc). The first was crashing after a call. No big deal. Replacement arrived 2 days early. I was up and running again in a little less than an hour.

Then, starting last week, this phone started acting up. It also exhibited the same crash-after-a-call problem that my last Dinc had. A problem that was easily corrected by putting the phone to sleep and waking it back up again using the handy dandy switch at the top of the phone.

That stopped working last week as well.

Today, after **finishing a call with Verizon Wireless**, my phone crashed so hard I had to do a battery pull to correct it. Luckily, I even got the sleep/wake switch to work as well.

I was on the call initially because I’m a few days behind on my bill, a fact I will be correcting on Friday. Since I had them on the phone, I figured it was a good time to review my plan since I’ve been making changes to it for the first half of the year (mainly not having teh lad on it anymore). My new friend at VZW looked at my minutes used for the past 3 months (less than 400 billable per month) and said I would be a good candidate to go to the $59.99 plan. Sweet! That’s $30 less than my existing plan, which will pay for my data (still unlimited BTW, but more on that later).

And since she was so helpful, I thought I would bring my telephone woes up to her. She said I would need to call back on a different phone to do troubleshooting and texted me the number to call. While that was happening, I think she was reviewing my account a little bit more (besides minutes and data used) because no sooner did I get the text message with the 800 number to call I received a 2nd with her email address.

She said to me, when I’m ready (about 2 weeks), to email her back and she would get me going on an early upgrade!

Did I ask? Nope. Did I get angry? Nope. Was she super professional, very nice and extraordinarily helpful? **YES**!

I swear I never get bad service from VZW. I’ve said it here many times before. Anytime I have a problem they fix it, more often than not the first time without having to talk to more than 1 person. Ever.


I’ll be getting an iPhone sometime in July. Stay tuned for details

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