For you among us that take advantage of services provided by in-house IT staff, friendly neighborhood kid or myself. These are things that, no matter how hard you try, how loud you scream or how long you argue, are not our fault.
- If you can’t open a web site from your favorites because the page you bookmarked is gone.
- You lose your data because your hard drive crashed and you did not have a backup
- Your computer gets a virus and you don’t have anti-virus software
- [insert component here] stops working
- Your website, hosted by [insert web host here] goes down
- Your Windows PC screen turns blue
- AOL.com is not available so you can’t check your email
- You dropped your laptop and broke the screen
- You can’t find your original Windows installation disks
- You say your computer runs slow with 2 Adobe apps running, 10 other apps running, 2 browser windows with 10+ tabs open in each one
- Somthing something Facebook
- You gave your credit card number out to a fake anti-virus
That said, when you do have one of the above listed issues, or **anything** else wrong with your PC or Mac, don’t be gettin’ all butt-hurt when we tell you how much it is going to cost to fix it. Parts cost money. Windows licenses cost money. MS Office costs money. Please don’t ask us to ‘hook you up’ with a free copy of Windows or Office. We can get in big trouble for that.
And, our time is valuable. If all we did was help people for free, then we would not be able to have nice things like food or electricity or cell phones that you call us on when you can’t print because you didn’t turn the printer on. We aren’t going to charge you for a 30 second phone call, but a hearty thank you is always nice, or even a cup of coffee. Something to acknowledge some appreciation.
Finally, and we’ve discussed this before, don’t question our answers to your questions. You have the problem, you came to us about the problem, we give you a solution for your problem, done. If you don’t like our answer, call someone else. Don’t continue to insult us by pretending you know anything because you “heard about it on the radio” or “saw it on the news last night”.
Of all of the tasks you do, taking care of computers is not one of them. That’s why we exist. We are here to help. Please try to keep that in mind next time you are looking to blame someone because your hard drive crashed.
As always, thank you for your time.