Can I speak to a supervisor?

Ok gang, this one is really really simple.

If you are on the phone with a customer, and that customer asks to speak to a supervisor (the reason really doesn’t matter), the WAY wrong answer is no. Even if a supervisor isn’t available or it isn’t possible to have that customer speak to a supervisor. At that point, you need to come up with something way better.

Published by Don

Lead bottle washer at donburnside.com, host at whiteroofradio.com and tech guru for the MotoringFile family of sites.

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