It’s just a computer
Now that I think about it, this should have gone up yesterday. But, as I was otherwise busy, I didn’t get the chance.
Of late, I’ve been getting some really amazing support calls. By amazing I mean crazy. By crazy I mean the kind of things that I shouldn’t be getting calls for. Turning up the volume on computer speakers. Not able to access a website via favorite because that page was removed. And not able to use a service, even though the app was downloaded, because (I’m guessing) an account was not created.
Just real quick gang. It’s just a computer. It is not some magical device that only the annointed few can work on. It’s not like I have some kind of secret super powers enabling me to perform work as a computer technician. Really.
This was always the biggest stumbling block when I was training on POS systems. At least 75% of all of my trainees would totally freak out about having to use a computerized terminal because of the fact that was a computer. My fix was to drill into their brains the fact that it was not a computer but a new cash register with a fancy screen. Once they figured out that it was just a tool that they have already been using for years training was a snap.
All I am trying to say is that there is no need to be afraid of your computer. Think of it like a smaller version of your television with a stereo attached. I have never met a single person that doesn’t spend hours fiddling with the remote controls or panel controls on any of the devices that are found in a typical home A/V setup, so why do you freak out when it comes to the computer.
Take a minute. Read the words on the screen. Don’t be afraid to fiddle. Trust me, you’ll be fine.
I’ve been hearing all weekend about crazy support calls and requests. I would almost bet that some of you would have a few to share, right? We can make the beginning of a great computer FAQ right here, right now. Just leave a comment below.