On Customer Service (again)
process battle that was started almost 3 weeks still isn’t completed. And that would be a security camera installation at work. Security cameras installed by ADT, since they also handle our alarm system and we were told the 2 work together quite nicely.
It all started with our sales rep and a walk-thru. A walk-thru that included a trip through our 50,000 sq/ft warehouse where we pointed out all 6 doors that we wanted to keep an eye on, hopefully with cameras mounted on the 20′ high ceiling. “Great!” he says. “No Problem!” he says. Check written, order placed, he says about a week to 10 days before the installation. Cool.
Installation day comes. I’m not notified about the date until the installers arrive. Turns out it didn’t matter since the sales rep neglicted to tell the installation department that we had a 50,000 sq/ft warehouse with 20′ ceilings. They would need a lift and cables that were longer than 60′. So, off they went to procure said items, hopefully to return the next day.
Another week passes before they returned. This time with a lift and 200′ cables. This time ready and rarin’ to go!
Except the wrong cameras were ordered. Yes, we would need the interior cameras to work in low light. Not to worry, they ordered replacements and would have them shipped “next day”. Meanwhile, they installed the cameras that were correct and ran all of the wiring.
Turns out, “next day” in the ADT world actually means 3-4 business days, if you are lucky. Also, wiring was not within the realm of expertise of my ADT installers. I have some experience with this and I can tell you that the job my guy did was pretty poor.