On Customer Service (again)

[blackbirdpie id=73861149002706945] A process battle that was started almost 3 weeks still isn’t completed. And that would be a security camera installation at work. Security cameras installed by ADT, since they also handle our alarm system and we were told the 2 work together quite nicely. It all started with our sales rep and a […]

Pay Attention

More from the **easily-fixed-or-avoided-if-you-pay-attention-or-listen** files. Typos not withstanding, lets get started.

It’s really not that difficult. And, conversely, I’m actually pretty easy. Easy to please, easy to impress, easy to get along with (for the most part). Also, I’m not one to declare the sky falling often, if at all. I am one that double checks the problems before reporting them a number of ways to make sure that the problem is actually what I’m reporting, not user error.

Dear HP Printer Division

I’m having a pretty good week so far if I can be so bold. Nice and busy, but not crazy busy. Just about perfect. Perfect except for 1 thing. It may seem minor to some of you, but it is making me absolutely batshit crazy.

Everyone one of my customers this week have had printer problems. Every one of the printers was an HP. And every one of them took me no less than 2 hours to complete if it would even complete at all.

Whiskey tango foxtrot, over?

Dear Everyone

This one is dedicated to every HR person, every over thinker, every person that fancied themselves, at one time or another, a designer.

Or to the web developers that have never heard of a Mac, a browser other than Internet Explorer and still think Front page is a cool thing to use.

Or to the architects. Wherever you are.

Please take a minute the next time you create something that one of your customers, potential employees or anyone in the general public could possibly interact with and let someone else look at it before you pull the trigger making it live.