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Radio Shack are Spammers

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I was in need of a power accessory for my car. Sure I could have gone anywhere, but to save me driving all over town, I decided to hit up my local Radio Shack store. They had the parts that I needed, a power adapter splitter and a USB power adapter, which I took up to the counter after ‘the manager’ helped me find them. He rang me up and asked for my phone number, which has been common practice at Radio Shack stores for a few years now.

Number given, somehow my customer information had mysteriously vanished from their system. Odd since I’ve been in that system for as long as I can remember. He asks for my name, again, my phone number, again, and my home address. I give him all of this, but then he asks for my email address. To which I say no.

Instantly he goes on the defensive.

I say no.

He continues his offensive.

I continue to say no.

He continues his offensive even more.

I interrupt him, rudely, and tell him in my dad voice No.

Which makes him almost cry. So, against my better judgement, I let him continue with his bullshit reason for needing my email address. He swore to me, crossed his heart and hoped to die to me, that he left the ‘checkbox’ unchecked that should keep me off the ‘please send me Radio Shack Spam’ list.

He lied. Not even 24 hours after I made my purchase did I get my first ‘welcome to the club’ email from Radio Shack. I was not happy, as you can imagine. Do I decided to let them know about it via the very well hidden email form. And this blog post. And the above Twitter post.

Remember gang, no means no.

Do what you can to avoid Radio Shack at all costs. They are rude. They are unprofessional. They aren’t terribly knowledgeable about anything on their shelves beyond what’s written on the packaging and I’m pretty sure that when their employees aren’t on the phone with their friends while on duty, that they are in the back doing unspeakable things to kittens and old people.

Well, maybe not that last part. But don’t shop with them. Really. But if you do, give them an enemy’s email address. Trust me on that, you’ll be glad you did.

12 thoughts on “Radio Shack are Spammers

  1. Radio Shack is dire and I avoid them wherever possible but I’ll redouble my efforts after reading this.
    I refuse to give up my contact info to stores who ask for it. Some of them come up with BS reasons like the ability to look up your purchase if you lose the receipt. Well, I’ve got a shoebox that I put receipts into and I’m willing to take the risk that I won’t lose the whole thing.

    Hey retailers, I just want to give you money (cash if I really don’t want you tracking me) in return for some product you’re selling. I don’t want to build a “relationship”. I already know about your store – I’m there shopping in it. It there are any great deals, you’ll probably put them on your web site to attract new customers so I’ll see them even if I don’t give you my email. If you don’t want to take my money on those terms, that’s fine. I’ll find someone who will.

    I can see that in this instance db, you were there and they had the parts you needed, so walking out and going somewhere else would inconvenience you more than them. On the other hand, it would have been funny to see how far they would have taken it if you’d still refused to give your contact info. You should have just stood there mute while they kept pleading..!

    In fact, that might be my new tactic. Have a little credit card sized notice that says “I’m deaf and dumb, please just complete the transaction without asking me any questions”

  2. Radio Shack used to be THE place for electronic components – if you could possibly need it they had it, and they folks there knew at least 3 different ways you could use each of them. Now most of their employees don’t know the difference between a switch, diode, and a capacitor, although they can sign you up for a mobile phone plan that isn’t competitive with anybody…

    I don’t set foot in Radio Shack unless it’s something that I’m confident I can’t find anywhere locally, really need RIGHT NOW, and know what I want when I walk in the door…

  3. I hate Radio Shack and all their Optimus BS. Back in the day, they would require an address to send you their catalog. I would refuse and threaten to walk out if they insisted….Nice job.

    One of my favorite RS BS items is their “gold” series line of cables…how much???…for an optical cable…really…gold…what does that do…it’s optical…

  4. I miss the Radio Schack of the 80s. Where I could easily hang out for hours without being bored. Rushed to get each year’s catalog so I could memorize all the great stuff and see what’s new. Then they went consumer and cell phones. I don’t understand how they even still exist, would anyone actually buy a TV from them?

  5. just spell out the email…. i s a i d n o @ n o . c o m …. n o @ f r a c k n o . c o m something like that…. I did that a telemarketer about banking…. he spent 5 mins searching his database for the DNC bank in Canada…. DNC = Do Not Call…. he called me a jackass and told me fuck off before hanging up abruptly on the phone…. and we no longer have Radio Shacks in Canada…

  6. Don – my name is Ricky, I’m the Social Media Community Manager at RadioShack. Thanks for tweeting at us and letting us know about this. I’m very sorry you were added to our email list when you didn’t want to be. Obviously it’s not in our best interest to annoy and frustrate our customers, so we take feedback very seriously.

    If you would rather not continue to be on our mailing list, there should have been a very easy to find ‘UNSUBSCRIBE’ option towards the bottom of the welcome email – that’ll take care of it very quickly.

    Also, we want to follow up on this and ensure that our Associates know our policy on collecting information, and also know the proper procedure for completing the sale without needing your personal information when needed. If you would shoot us an email to Social.Media@RadioShack.com with the location information, we will be sure to follow up on that. That inbox is monitored by me personally, so you can rest assured it will NOT get you added back to our email list.

    Thanks again for bringing this to our attention. Also, we love kittens and old people, and are certainly not doing anything unspeakable to them in the back of our stores. Hopefully we’ll see you back in the store soon.

    1. Thanks Ricky. I already sent an email via the contact form on the site (which should have been easier to find), but will send you the information about the store directly.

      I have already unsubscribed (and marked as spam in Gmail. Sorry about that), but the fact of the matter is still that the Manager (according to the title on his name badge) lied to me. Not a fib, a lie. I’m with everyone else in my thinking that the Radio Shack of old was a far better experience than it is now. It was better when it was run by nerds, not by high school kids that are giving the hard sell on everything.

      Appreciate you stopping by. Email on it’s way shortly.

        1. Ricky,

          Can you confirm or deny if the data collected at the store is used for marketing, or is it really to look up the customers info?

          I was told this just the other day while making a purchase, and I felt like it was likely BS.

          Thanks
          -B

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