I know I have said this before. And really, it’s the truth. What? You don’t believe me? Read on and I shall attempt to ‘splain.
About 2 years ago, I made more than a passing mention at the need to upgrade/replace some equipment with the car wash. We didn’t. That’s ok, everything was still working just fine.
About a year ago, I made much more than a passing mention that it was beyond time to upgrade/replace some equipment. Nothing happened.
About a month ago I relocated all credit card processing functions to the most unreliable equipment I manage. Then the problems started. LCD backlights burning out mostly, but if you can’t see what you are doing on the screen, then it needs to be fixed. No data was lost tho, so everything was kinda ok.
After having 2 burned out LCDs and another main terminal hard drive go out, I again made a very strong recommendation that it was time to seriously consider upgrading/replacing equipment. At this point, it was determined that perhaps it would be a good idea to keep that thought handy.
Then, on the 21st, I had a hard drive fail. On this hard was a fair number of un-settled credit cards. For those of you that don’t know what this means, these are credit cards that the company won’t get paid on. I told about 4 or 5 different people that this was the case on the following Monday and put it out of my head. Nothing further I could do.
Then today, I’m asked what happened on the 21st at the location with the bad drive. Seems we were coming up short. I said those were lost when the hard drive failed. Gasping and other serious-type noises and facial expressions ensued.
I did call support to see if there was any way possible to retrieve those numbers. You see, I just finished a software upgrade that prevents just such a thing from happening. To my guys credit, he did ask quite a few people about it. But yea, those cards were lost, along with the money.
Now, here’s the thing. The amount of money in lost credit card transaction would have almost paid for replacement equipment!
Of course, there is a chance that the transactions might be able to settled through our processor, but I don’t deal with them, so it’s out of my hands. I did leave early today because I knew that if I didn’t yelling and screaming would have surely started, blaming me for the loss of both the hard drive and the money.
Anyway, this is why I hate it when I’m right. One of these day you people will start to realize that your technology expert isn’t just there sucking money from the payroll account and might actually know what the fuck they are talking about!
Geez.
This work is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License.
Feel free to use my stuff, just Be sure to let me know.