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bad service and more bad service   

Now this was really weird.

I get the MINI into the shop yesterday for maintenance and repairs. They ask:

Can we keep it overnight?

I say:

No you can not

That takes care of that, but I have to wait close to 2 hours for a shuttle ride to the office. Weird.

I get a call at the end of the day saying that they have to keep it overnight. I was none to pleased. They at least set me up with a rental car, but sent me to the wrong office for that. I got there and found that my DL is expired (oops). Crap, now I’m stuck in OC with no way home. I managed home and back, but that’s another post.

Also yesterday a terminal at a car wash had an LCD backlight burnout. When that happens, you can’t see the screen and it is rendered useless. A call to support fixes that, or so I think…

9:00 AM this morning, still no support to fix the terminal. I call to follow up and it turns out the call was entered into the support tracking system incorrectly.

What is something I said? Something I did or did not do? sheesh

Posted in Observations — by Radiationman on 02/04/05



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